Can the episodes be viewed at any time? Our shows are LIVE and interactive.Each show is scheduled at a preset time. If you and your team misses the broadcast we will know that you did not “sign in”. We can set up a one time rerun/viewing for the episode or episodes that you missed.
Can an episode or show be viewed more than once? Each episode or show is viewable one time, just like going to the movies.
Can more than one person view the show or episodes? Yes, please read our special benefits .When you sign up for an MproTV show or episode, your registration entitles you to one webTV connection. Register for as many connections as you need, and the number of people joining you to learn on each connection is totally up to you! Your single connection covers unlimited participants, and includes a workbook (in universal Adobe Acrobat format) that each participant can print out and use. Quizzes at the end of each episode will make certain the information has been absorbed and is ready to be applied immediately. Follow up emails will arrive following the episode to make certain you and your team got the full benefit of the training you received. The quality and convenience of concise, fun, targeted training presented right in your own office or conference room–and for one low price–simply can’t be beat!
Getting Started
Do I have to download software? As our application is web-based, which means that there is no software to download or install. Certain features, such as sharing your screen, will require a small browser-based plug-in to be installed, but our attendees will never need to download in order to participate in our events.
How do I join an event from which I had received an invitation? To join an event, simply click the link sent to you in the invitation email for the presentation. Fill out the required registration information and click “Enter the Presentation.”
Features
Are you compatible with Mac users to attend online events?Yes, you can attend any show or event with a Mac-based computer using either Safari or Firefox.
Are URL links active within slides for attendees viewing the show? Yes, links are active within the text chat module and slides of presentation module! A new browser window will open once you click the link. You will also be able to return to the presentation without any interruptions.
Troubleshooting
I have been invited to an event but when I click meeting link, I get the message “We’re sorry. The presentation you are trying to view is currently not active. Please try again later.” What do I do?
Once confirming the time and date of the event, it may be that the host of the event has not made the session available. Check back in about 5 minutes. Once the session is available, you will be able to login to the event. Otherwise, please contact the event host for more information.
I think I have a Popup Blocker that is prevent me from joining the webinar. How can I join the webinar?
Firefox
To disable pop-ups in Firefox 3.6.x:
1. Click on the Tools menu
2. Select Options
3. Uncheck the Block pop-up windows option.
Internet Explorer
To disable pop-ups in Internet Explorer 8:
1. Click on the Tools menu
2. Select Pop-up Blocker
3. Click Turn off.
Chrome
To disable pop-ups in Google Chrome 4.x:
1. Click on the Tools Menu (the wrench)
2. Select Options
3. Click on the Under the Hood tab
4. Under Privacy click on the Content Settings button
5. Click on the Pop-ups Tab
6. Select the “Allow all sites…” option.
Safari
To disable pop-ups in Safari 4.x on an Apple
1. Click on the Safari menu
2. Uncheck Block Pop-Up Windows
Or on Windows
1. Click on the Gear menu
2. Uncheck Block Pop-Up Windows
Opera
To disable pop-ups in Opera 10.x
1. Click on the Opera menu
2. Select Settings
3. Click on Preferences
4. Under “Choose how you prefer to handle pop-ups” select Allow All Pop-ups
What do I do if I receive an “unable to connect to the presentation” error message?
This may indicate that you are behind a firewall that is not allowing you to connect to the show. Please visit our System Test for more details regarding the current status of your system. If you are not able to connect to any RTMP or Screen Sharing ports then you will need to adjust your firewall settings.
Attendees complain that Presenter’s audio comes in too loud. What options do attendees have to adjust volume?
Simply turn down the volume on your speakers, or move your mouse over to the presenter you wish to adjust the volume. Note the Volume level slider, Audio mute, and Video mute. Adjust the audio level by moving the slider to the left.
Why is the screen sharing slow / blurry / poor quality?
This is usually because of an internet connection issue, for best experiences we recommend a broadband connection. Also make sure to set your screen resolution to a maximum of 1024×768.
A viewer can also control how the screen is displayed. If it’s too small, they can click on “Actual Size” in the upper right corner of the window, and this will zoom the screen.
Technical
What do I need (system requirements) to attend a show?
Minimum requirements to attend fully interactive shows are at least: Internet Explorer 6, Mozilla Firefox 2.5 or Safari (Mac)
· 800×600 Screen Resolution
· Stable Internet connection, DSL or above
· Connected to Internet via hard wired connection, not wireless for best viewing.
· Flash Player 9
· Turn Pop Up Blocker off
· Webcam, Microphone, and Speakers
Requirements
· At least: Internet Explorer 7, Mozilla Firefox 3.5 or Safari 4(Mac) or Chrome 3
· 1024×768 Screen Resolution
· 300-500kbps download and upload speed (DSL, Cable Modem, T1, etc)
· Connected to Internet via hard wired connection, not wireless
· Most recent version of Flash player: http://get.adobe.com/flashplayer
· Webcam and Headset (for Presenters)
Why is the presenters video slow / choppy / poor quality?
This is usually because of an internet connection issue. In order to ensure the best experience, we recommend a broadband connection. If you are on dial-up here are some things you can try:
1. Make sure there aren’t any other applications open that can consume your bandwidth, such as instant messaging, email programs or other web sites.
2. Set your connection type to Modem in the Connection Settings dialog if you have Dial up and set to DSL/CABLE/TI is you have Broadband.(see Presenter Broadcast Module)
What do I do if the presenters screen is too small on my computer while I am watching them share a screen?
This is because your screen resolution or screen size is larger than theirs, and your screen has to be “squished” to fit on their screen. There are a few different options available:
· -Best Option – Set your screen resolution to something lower than theirs, such as 800×600 or 1024×768.
· – Click on the “Maximize Viewing Area” located in the upper right corner of the content area
Still have a question? Please email info at optimizationsummits.com or call phone: 727-940-5211 fax: 727-940-5819
